At Pit Stop Tyres Bristol, we respect your privacy and are committed to protecting the personal information you provide when using our website or contacting us about our services.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and what rights you have regarding your personal information.
1. Who We Are
This website is operated by:
Business Name: Pit Stop Tyres Bristol / [Legal Business Name]
Address: [Full Business Address]
Email: [Business Email Address]
Phone: [Business Phone Number]
For privacy-related questions or requests, you can contact us using the details above.
2. Information We May Collect
When you contact us, request a service, submit an enquiry or use our website, we may collect information such as:
- Your name
- Phone number
- Email address
- Vehicle details
- Tyre requirements
- Service or repair requirements
- Your message or enquiry details
- Appointment or booking information
We may also collect certain technical information automatically when you use our website, such as:
- IP address
- Browser type
- Device type
- Pages visited
- Approximate location
- Website usage information
- Date and time of visits
We only collect information that is reasonably necessary for operating and improving our website and providing our services.
3. How We Use Your Information
We may use your personal information to:
- Respond to enquiries and requests
- Arrange tyre fitting, tyre repairs and vehicle services
- Provide quotes and service information
- Manage appointments and bookings
- Contact you regarding your enquiry or appointment
- Provide customer support
- Improve our website and services
- Understand how visitors use our website
- Maintain website security
- Meet our legal and regulatory obligations
We will not use your personal information for purposes that are incompatible with the reason it was originally collected unless permitted or required by law.
4. Contact Forms and Enquiries
If you submit information through a contact or service enquiry form, we may use the information you provide to respond to your request.
For example, if you contact us about new tyres, part-worn tyres, tyre fitting, tyre repair, engine diagnostics, oil changes or MOT repairs, we may use the information you provide to understand your requirements and respond appropriately.
Please avoid submitting unnecessary sensitive personal information through website forms.
5. Cookies
Our website may use cookies and similar technologies to improve functionality, understand website usage and provide a better experience.
Cookies may be used for purposes such as:
- Essential website functionality
- Remembering preferences
- Website analytics
- Understanding visitor behaviour
- Measuring website performance
Where required, we will ask for your consent before using non-essential cookies.
You can also manage or disable cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.
6. Website Analytics
We may use analytics tools to understand how visitors use our website, including which pages are visited and how users interact with the site.
These tools may collect information such as your device, browser, approximate location, pages visited and interactions with the website.
7. How We Share Your Information
We do not sell or rent your personal information.
We may share information with trusted service providers where necessary to operate our website and business. These may include:
- Website hosting providers
- Website maintenance providers
- Booking or enquiry platforms
- Email service providers
- Analytics providers
- IT and security providers
- Professional advisers where necessary
Where third parties process personal information on our behalf, we take reasonable steps to ensure that the information is handled appropriately.
We may also disclose information where required by law or where necessary to protect our legal rights, customers, website or business.
8. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including managing enquiries, providing services, maintaining business records and meeting legal requirements.
The exact retention period may depend on the type of information and the reason it was collected.
When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
9. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no website or method of transmitting information over the internet can be guaranteed to be completely secure.
If we become aware of a personal data breach that requires notification under applicable law, we will take the appropriate steps.
10. Your Privacy Rights
Depending on your circumstances and applicable UK data protection law, you may have rights including:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your personal information in certain circumstances
- The right to restrict certain processing
- The right to object to certain types of processing
- The right to data portability in certain circumstances
- The right to withdraw consent where processing is based on consent
To exercise your rights, please contact us using the details provided below.
11. Marketing Communications
We will only send marketing communications where we have a lawful basis to do so.
If you receive marketing communications from us, you can request to stop receiving them at any time by contacting us or using the unsubscribe option provided in the communication, where available.
12. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security or content of external websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.
13. Children’s Privacy
Our website and services are not specifically directed at children.
We do not knowingly collect personal information from children for purposes that are not permitted by applicable law.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal requirements.
Any changes will be published on this page with an updated “Last Updated” date.
We recommend checking this page periodically for the latest information.
15. Contact Us
If you have any questions about this Privacy Policy, how we handle your personal information, or would like to exercise your privacy rights, please contact us:
Pit Stop Tyres Bristol
Address: [Full Business Address]
Email: [Business Email Address]
Phone: [Business Phone Number]